Shipping policy

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed, it will be prepared for dispatch, and you will receive a shipping confirmation email.


2. Delivery Timeframes

Estimated delivery times begin after your order has been dispatched. Please refer to your region below:

Market

Estimated Delivery Time

United States

3–5 Business Days

UK / Europe

4–7 Business Days

Canada / International

5–10 Business Days

Please note: Delivery timeframes are estimates and may vary during peak periods, promotions, or due to unforeseen courier delays.

3. Customs, Duties, and Taxes

For orders outside of the United States:

  • Charges: You may be responsible for customs charges (e.g., GST, VAT, import tax) or other fees imposed by your country’s government.

  • Compliance: It is your responsibility to ensure you can legally import Mineral Stream products. We cannot refund or replace orders held or seized by customs.

  • Local Taxes: Depending on your local state or regional laws, taxes may be applied at checkout or upon delivery.

 

Tracking & Delivery Support

"My tracking hasn't been updated in a week!"

Don't worry! We are excited for you to receive your order and apologize for the wait. Even if the tracking hasn't updated recently, your package is still in transit.

  • International Orders: Please allow up to 10 full business days for delivery.

  • Local Advice: If tracking shows the package is in your country, we recommend contacting or visiting your local post office or customs office directly with your tracking number, as online updates are not always real-time.

"My tracking says 'Delivered', but I don't have it."

Occasionally, couriers mark a package as delivered shortly before it physically arrives.

  1. Check Around: Please check with household members or neighbors to see if it was accepted on your behalf.

  2. Wait Period: We suggest waiting 3 additional days for the courier to complete the delivery.

  3. Contact Us: If your package has not arrived after this 3-day grace period, please contact our support team for assistance Email : [email protected]

 

 

Important Reminders

  • Business Days: Monday through Friday, excluding weekends and public holidays.

  • Communication: International packages may be held at customs for inspection. While this is out of our control, we recommend checking your tracking link frequently. If your package is held, contacting your local delivery partner (e.g., Canada Post, Royal Mail) is the fastest way to get an update.